IT'S TIME TO RISE

Attend Business Uncensored & Service World Expo at the same time! Join the Ultimate Contractor Experience on October 3-6, 2023 in Phoenix, Arizona.
Service World Expo and The New Flat Rate

October 3-6, 2023 | Phoenix Convention Center

BUSINESS UNCENSORED and SERVICE WORLD EXPO have merged together in a partnership to provide you with both experiences all in one!

We'll have our own Business Uncensored room with all the cool stuff you love, including reserved seating just for you. Get the same top-notch content and quality time with other members, then step outside and have access to unlimited resources from vendors, extra speakers, and more! Whether you want to improve your business, stay ahead of the curve, or make new connections, this event has it all. Get ready for the future of contracting!

VIEW AGENDA

Testimonials

What other contractors are saying...

I don't come to Business Uncensored and try to get ten things. I try to get ONE major thing and another small tidbit, that's success to me.

Sal Barbagallo
Sal Barbagallo
SPS Mechanical, Inc.

Why wouldn’t you come to Business Uncensored? This is fun! Great people, great presenter’s, great information, great recourses, great vendors. There is no reason not to be here.

Nathan Padilla
Nathan Padilla
Prime Plumbing and Heating, Inc.

Business Uncensored gives you a whole basket full of small nuggets, and the ones you choose to do something with end up improving your business!

Fred Graber
Fred Graber
Mechanical Man

You are going to learn so much! Whether it's during the sessions or whether it's just talking to people outside of the sessions, you are going to learn something. For the cost of it, if you learn ONE really good thing that you can take back, it's worth it!

Lance Beck
Lance Beck
AirOne Air Conditioning

I have always loved the next latest thing that is coming out. Business Uncensored gives us a chance to see what everyone else is doing and what the future holds for us, and I want to be a part of it!

Dan Peterson
Dan Peterson
Del Rio Comfort Tech

The value of going there is underrated. Every time I come, there's a little bit of information that helps me improve or grow the business. I've learned so much from many people, with round table discussions, not to mention the vendors there, and everyone is eager to help others grow.

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AJ Fergelec
Comfy Cozy Heating Cooling Plumbing

Register Now!

 
 

Benefit's Include:

Two For One

Get access to both Business Uncensored and Service World Expo. Want the best deal? Use Promo Code: BU2023 when you sign up.

Hang With Friends + Meet New People

Hang out with other TNFR members, plus meet new contractors at the expo!

The Pulse Of The Industry

Learn what's happening and being talked about in the industry, and how it effects your company.
About The New Flat Rate

Going strong since 2011!

The New Flat Rate, Inc. pioneered the first menu pricing system for in-home service providers which has doubled and tripled the average service ticket for contractors across the United States and Canada. Targeting HVAC, Plumbing, and Electrical Service and Repair contractors, each market-specific edition is designed to do the bundling and upselling for technicians by providing hundreds of service, repair and equipment replacement "menus,” each with up to five straightforward options consumers can choose. Voted No. 1 retail pricing generator during the 2021 HARDI
conference, The New Flat Rate develops processes to eliminate objections and lower sales resistance for service technicians. For more information, visit us by clicking the button below or call 706-259-8892.

About Business Uncensored

Business Uncensored is a conference that lifts the veil on the contracting industry and shows you how to take your company to new heights. "It's Time to Rise!"
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About Service World Expo

Going Strong For 8 Years!

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Service World Expo is a conference, trade show, and networking event for
residential contractors in the plumbing, HVAC, electrical or remodeling industries. The premier contractor event provides both formal and informal settings to present and share ideas among speakers and contractors alike. From keynote speakers to workshops, breakout sessions, a world-class showcase corps of exhibitors, and evening events, contractors come to the event to learn and develop strategies for their businesses. For more information, visit us at https://www.serviceworldexpo.com/

About This Team Up!

Service World expo is the largest premier contractor event that specializes in bringing the top exhibitors and keynote speakers in the industry, while Business Uncensored is the most exclusive contractor event that specializes in business and buyer practices of today. This partnership is shaking up the industry and paving the way for a new era of success. It's time to elevate your game and join the rise! sign up now!

Book Your Room!

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SHERATON DOWNTOWN

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WESTIN DOWNTOWN

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HILTON GARDEN INN

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HAMPTON INN DOWNTOWN

Your Agenda at Business Uncensored!

Business Uncensored is growing, and we wanted to make it more accessible to our members! Instead of taking 2 weeks of travel to attend both Business Uncensored and Service World expo, we’ve decided to combine our events!

Day 1 | Tuesday - Oct 3rd

Service World Expo + Business Uncensored

8:00 A.M. - 5:00 P.M.

Business Uncensored High Level Conference (All are Welcome)

Join ambitious contractors on the first day of Business Uncensored. Enjoy a power-packed breakfast, and prepare to be amazed as turnover expert Steve Moon reveals groundbreaking strategies to multiply your demand service turnovers beyond imagination - for all trades. Dive into the revealing session "From Chaos to Clarity" to gain crucial insights to transform your business into a well-oiled machine.

8:00 A.M. - 9:00 A.M.

Breakfast for Business Uncensored participants

9:00 A.M. - 12:00 P.M. 

From Chaos to Clarity: Unleashing the Secrets to Business Success

Have you ever wondered how big companies appear to manage their operations and run with remarkable efficiency effortlessly? This enlightening session will delve into the practical aspects of streamlining your company and reducing stress by developing readily implementable processes. This workshop not only imparts knowledge on how to streamline operations but also offers hands-on assistance in creating and refining processes using templates, step-by-step instructions, and valuable feedback. Start your week on the right foot by joining our Business Uncensored workshop, open to all, and embark on a journey to enhance your company's efficiency and effectiveness.

Matt Koop

Is the Vice President of The New Flat Rate and coaches small businesses and technicians along the path to reaching a 100 percent closing rate in an industry that is satisfied with an average of 68 percent. Koop’s career in-home service began as an HVAC, plumbing, and electrical apprentice as a preteen, allowing him a jumpstart in the industry of skilled trade. Quickly rising in the ranks, he ran his own service truck for over 10 years, pulling in annual revenues that were three-to-four times the industry average.

12:00 P.M. - 1:00 P.M. 

Lunch - Sponsored by Daikin Comfort Technologies

1:00 P.M. - 2:00 P.M. 

Turnovers To The Moon

Steve Moon, will take the stage to share his remarkable journey of achieving exponential growth in tech turnovers to sales leads. With a proven track record of increasing tech turnovers by four to five times their previous levels, Steve is nothing short of a visionary in the field. In this session, Steve will unveil the strategies and insights that have propelled his team to turn over more sales leads and, ultimately, close more deals in today's competitive landscape.

Steve Moon

After moving to Maryland and marrying his high school sweetheart, Michele, they opened their own company. Steve now holds more than 32 licenses and serves on the Board of Directors of The News Magazine. He also speaks fluent HVAC and is knowledgable to 250 tons. Steve has served as the president of his local BNI chapter for six years, and that group is now generating more than 12 million dollars a year in referrals to its members.

2:00 P.M. - 3:00 P.M. 

The Real PPP = Pros Passing Out Processes

Ben and Danielle will take the stage to illustrate the business lifecycle. They'll discuss the initial reactionary stages of a business, likened to infancy. As the business grows into its toddler and teen years, the implementation of processes becomes crucial. However, with maturity comes a phase where these processes are questioned and sometimes rebelled against. Together, they'll present tried-and-true processes from fellow Contractors. Attendees won't have to start from scratch!

Danielle Putnam

Is the President of The New Flat Rate, serves on the Advisory Board for Women in HVACR, and is also the Executive Director for a local non-profit, Family Frameworks. Danielle and Rodney had lengthy conversations about this idea...the idea of pricing with options and helping other contractors to put money in their bank for payroll on Fridays. In early 2011, The New Flat Rate was incorporated, and beta tests were completed in 8 states, proving a concept that could be nurtured and grown. 

Ben Middleton

has been involved in the HVAC industry for 25+ years and has enjoyed seeing the industry from many different perspectives. Ben has served as a comfort advisor, installer, service technician and business owner on the contracting side. He has owned his own HVAC business consulting organization and worked on the manufacturer and distribution side as a territory sales manager, business consultant, and national sales training manager. Ben holds certificates in advanced conflict resolution and SHERPA executive coaching. Through these experiences Ben has always strived to create the win for every party involved in the transaction.

3:00 P.M. - 4:00 P.M. 

Oh No! To Pro: How to Train Your Techs to Become Master Craftsmen

Discover how to empower your team to deliver the high-quality work you envision consistently. Join me in an interactive workshop where we'll explore actionable strategies to meet and exceed expectations. Learn the key steps you can take right now to position your team as the best in town. Together, we'll uncover the latest and most effective techniques for managing and nurturing a top-tier team of skilled craftsmen.

Matt Koop

Is the Vice President of The New Flat Rate and coaches small businesses and technicians along the path to reaching a 100 percent closing rate in an industry that is satisfied with an average of 68 percent. Koop’s career in-home service began as an HVAC, plumbing, and electrical apprentice as a preteen, allowing him a jumpstart in the industry of skilled trade. Quickly rising in the ranks, he ran his own service truck for over 10 years, pulling in annual revenues that were three-to-four times the industry average.

4:00 P.M. - 5:00 P.M. 

The CEO's Targets to Success: Achieving More in Less Time

If you yearn for more finances, time, or impact, this session is tailored just for you. Discover the path to freedom as we unveil a comprehensive metrics roadmap designed to enhance and expand these crucial aspects in your personal life and business endeavors. Plus, gain immediate access to our invaluable business assessment roadmap, enabling you to kickstart your journey toward a more abundant and fulfilling future today.

Matt Koop

Is the Vice President of The New Flat Rate and coaches small businesses and technicians along the path to reaching a 100 percent closing rate in an industry that is satisfied with an average of 68 percent. Koop’s career in-home service began as an HVAC, plumbing, and electrical apprentice as a preteen, allowing him a jumpstart in the industry of skilled trade. Quickly rising in the ranks, he ran his own service truck for over 10 years, pulling in annual revenues that were three-to-four times the industry average.

Day 2 | Wednesday - Oct 4th

Service World Expo + Business Uncensored

7:00 A.M. - 4:00 P.M.

7:00 A.M. - 8:00 A.M.

SWE Breakfast | North Ballroom D

8:00 A.M. - 8:30 A.M.

Time To Rise

Are you ready to rise? Embarking on a journey towards success requires starting every day with vigor, motivation, and a clear sense of direction. It's not merely about personal momentum, but also ensuring that your team remains aligned. Should they begin to stray from the intended path, knowing how to swiftly redirect them is crucial. After all, consistent success is a product of staying on course and maintaining one's focus each day.

Rodney Koop

Is the CEO and Founder of The New Flat Rate, a motivational speaker, author, entrepreneur, and solutions based enthusiast. Over the last three decades, Koop has founded and sold HVAC, Electrical, and Plumbing service companies and is a Master Electrician holding 10 unrestricted electrical licenses and has helped to write and qualify exam questions for state board testing.

8:30 A.M. - 9:45 A.M.

Service Call Lifecycle

Are your weekly service meetings falling below expectations, leaving your team disconnected? It's time to introduce them to the service call lifecycle. Join us to explore the latest workflow updates that engage your team and enhance your communication and leadership skills. This transformative approach clarifies your entire company's operations, benefiting everyone involved. And the best part? You'll leave with a ready-to-use version to implement at home.

Matt Koop

Is the Vice President of The New Flat Rate and coaches small businesses and technicians along the path to reaching a 100 percent closing rate in an industry that is satisfied with an average of 68 percent. Koop’s career in-home service began as an HVAC, plumbing, and electrical apprentice as a preteen, allowing him a jumpstart in the industry of skilled trade. Quickly rising in the ranks, he ran his own service truck for over 10 years, pulling in annual revenues that were three-to-four times the industry average.

10 A.M. - 11:00AM

10:00 A.M. - 11:00 A.M.

Service World Expo Keynote Speaker: A Conversation with Richard Karn

Richard Karn

Is an American actor, comedian, author and former game show host. He starred as Al Borland in the ABC series Home Improvement and as Fred Peters in the Hulu series Pen15. He was also the fourth host of Family Feud, hosting the show from 2002 to 2006.

11:00 A.M. - 3:00 P.M.

Exhibit Hall Hours | Includes Lunch

3:00 P.M. - 4:00 P.M.

Service World Expo Keynote Speaker: Life is Magic

Jon Dorenbos

is an American former football player and magician. He played as a long snapper in the National Football League, earning two Pro Bowl selections. Jon was also on Season 11 of America's Got Talent. He finished the competition in 3rd place. Jon returned for America's Got Talent: The Champions. There, he was eliminated in the Preliminaries, finishing his night in third place.

Day 3 | Thursday - Oct 5th

Service World Expo + Business Uncensored

7:00 A.M. - 5:00 P.M.

3 P.M.

7:00 A.M. - 8:00 A.M.

SWE Breakfast | North Ballroom D

9:00 A.M. - 10:00 A.M.

SWE/TNFR Awards  | North Ballroom 120ABC

10:00 A.M. - 11:00 A.M.

Service World Expo Keynote Speaker: Elevate- How to Build a Business Where Everybody Wins

Tommy Mello

In 2010, Tommy became the sole owner of A1 Garage Doors, a Phoenix-based business, which came with $50,000 in debt. Today, A1 Garage generates north of $180 million dollars in annual revenue, with over 600 employees in 19 states. His business advice is regularly featured in top publications like Inc., Entrepreneur, and Forbes. And he’s a sought-after speaker and podcast guest. Tommy has made every mistake in the book, failed several times, and lost a few key relationships when trying to grow his business. His mission now is to elevate the home service industry so that other business owners can build the company of their dreams without having to struggle in the process.

11:00 A.M. - 3:00 P.M.

Exhibit Hall Hours | Includes Lunch

3:00 P.M. - 4:00 P.M.

Growth Mindset

  • Lifestyle Business
  • Build Your Bridge
  • Company Culture

4:00 P.M. - 5:00 P.M.

"OH MY GOSH THAT'S YOUR PRICE?"

  • Get your money's worth by making your pricing your biggest marketing strategy"
  • 3 pricing mistakes that everyone makes and how you can fix them right now
  • The Long Tail - 4 pricing strategies that will keep you in business.

Rodney Koop

Is the CEO and Founder of The New Flat Rate, a motivational speaker, author, entrepreneur, and solutions based enthusiast. Over the last three decades, Koop has founded and sold HVAC, Electrical, and Plumbing service companies and is a Master Electrician holding 10 unrestricted electrical licenses and has helped to write and qualify exam questions for state board testing.

Day 4 | Friday - Oct 6th

Service World Expo + Business Uncensored

9:00 A.M. - 12:00 P.M.

8:00 A.M. - 9:00 A.M.

SWE Breakfast | North Ballroom D

9:00 A.M. - 10:00 A.M.

The Disruption of AI in the Trades: The Good, The Bad and The Ugly.

Discover the AI tools crucial for contracting success, while learning what areas to avoid. Service Business Mastery's firsthand experiences will walk you through how to communicate the use of AI to your team, while revolutionizing your operations. Don't miss this opportunity to streamline your business and make informed decisions on your future.

Joshua Crouch

Founder of Relentless Digital, where focus is dominating your local market online. Joshua has been in the home services industry, specifically HVAC for over 8 years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing.

Tersh Blissett

The founder of the Service Business Mastery podcast, which he has been the host and producer of since 2017. This show focuses on helping teach those in the home service industries how to become more profitable while also growing as leaders within their business and personal lives.

10:00 A.M. - 11:00 A.M.

Future Proofing Your Business

  • Legacy Planning
  • Finance Management

Tom Peregrino

Tom Peregrino recently joined Service Nation, Inc. as the VP of Coaching and Training after selling Daffan Cooling and Heating, which is located outside of Fort Worth in Granbury, TX . Founded in 1999 by Tom and his business partner, Daffan specializes in residential HVAC repair and replacement. Under Tom’s leadership as President, Daffan became the dominant HVAC contractor in their marketplace, earning the “Best of Hood County” award for 10 years in a row, growing to include 38 team members, and finishing 2020 at $7.6 million in sales. Tom is a John Maxwell Certified Coach, serves as a mentor for Service Nation Alliance AB8 group, and won the 2020 Service Nation Alliance award of Contractor of the Year.

11:00 A.M. - 12:00 P.M.

The One Where We Pivot! Pivot! Pivot!

We will dive into how you can measure success with your marketing tactics to pivot or juice it up depending on data!

Crystal Williams

Founder + Marketing Strategist + resident lady in charge With well over 15 years of marketing and employee engagement experience under her belt, Crystal has an out-of-the-box way of thinking that draws attention to her marketing strategies and community involvement. Her always enthusiastic attitude makes it easy to get excited and rejuvenated to grow service companies to their fullest potential. She is a devoted wife, mom of two boys and loves to rock a bold lipstick.

2023 Event Schedule!

 
10/2 Special Programs TBA — All Day

 

10/3 Service Nation Alliance Meeting — Exclusive 7:30 AM – 5PM

Includes breakfast, lunch, and seminars, exclusively for Service Nation Alliance Members

10/3 Freedom Builders University 9 AM - 4 PM

10/3 Service World Expo Opening Party on Third Street 5 PM – 10 PM

Open to all Service World Expo Registrants

10/4 Service World Expo Day 2 7:00 AM – 5:30 PM

Includes breakfast, lunch, keynote, seminars, and expo hall

10/4 Service World Expo Wednesday Night Event 6PM – 10 PM

Open to all Service World Expo Registrants

10/5 Service World Expo Day 3 8 AM – 5PM

Includes breakfast, lunch, keynote, seminars, and expo hall

10/4 Business Uncensored 

10/5 Service World Expo Thursday Night Event 6PM – 10 PM

Open to all Service World Expo Registrants

10/6 Service World Expo Day 4

Includes breakfast, keynotes, and seminars

 

Schedule Subject To Change
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*Matt Koop Speaking at Business Uncensored 2022